Reference

Your Account, Our Terms — Know What Applies

These terms set out what you agree to when you open and use a je776 account, including how we handle deposits via bKash, Nagad or Rocket, what restrictions apply, and how disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension rulesJurisdiction and local law
je776 Your Account, Our Terms — Know What Applies
HOW WE HANDLE ACCOUNTS

Security, Verification and Your Account Rights

We take account integrity seriously. Every account on je776 goes through wallet verification tied to bKash, Nagad or Rocket — the same number used to deposit must match the account holder. We keep transaction records, apply access controls, and retain account data only as long as needed for operational and compliance reasons. You can request a review of your account status or data at any time through our support channels.

Wallet Verification

Your bKash, Nagad or Rocket number must match the registered account name. Mismatched wallet details will delay withdrawals until the account holder is confirmed.

Data Retention

We retain account and transaction records for as long as needed to operate your account and meet our obligations. You may request details of what we hold.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. Never share your OTP — our team will never ask for it in any support conversation.

Dispute and Review Rights

If your account is suspended or a transaction is held, you have the right to raise a formal review. Contact support with your account ID and the relevant transaction reference.

TERMS SUPPORT CONTACT

Ask Us About These Terms Directly

If any section of these terms is unclear or you need to raise a dispute about your account, our support team can walk you through it. Reach us through the channels below — we cover wallet-linked account queries, withdrawal holds and eligibility questions for Bangladesh accounts.

Live Chat Open the chat window from your account dashboard to raise a terms query. Our team responds to account and wallet disputes directly through this channel.
Email Support Send a detailed message to our support address for written records of your query. Useful for withdrawal disputes or formal account review requests.
Account Help Page Our account help section covers common terms questions — including bKash, Nagad and Rocket wallet linking, account limits and suspension appeals.

Common Questions About Our Terms

These are the questions we get most often about how our terms apply to accounts, payments and eligibility. If your question is not here, live chat is the fastest way to get a specific answer.

Access and eligibility depend on your local law and the region you are in. It is your responsibility to confirm that using je776 is lawful in your location before opening an account.

All wallet transactions must belong to the registered account holder. Deposits from a third-party bKash, Nagad or Rocket wallet will be flagged and may result in a withdrawal hold or account review.

We may update terms as needed. We will post changes to this page. Continuing to use your account after an update means you have accepted the revised terms in full.

If your account is suspended due to a terms breach, any pending balance may be held during the review period. Fraudulent activity can result in forfeiture as outlined in the relevant section above.

Reach out through live chat or email support with your account ID. We will confirm what data we hold and process any correction request within a reasonable timeframe.

Our terms are written in English, and the English version is the controlling version. If you need clarification on any section, our support team can help explain it to you directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.